Returns and refunds

If something arrives wrong, we make it right.

Every piece is inspected before it ships. On the rare occasion one slips through damaged or faulty, tell us within two days and we replace it or refund it in full.

Start a claim
I Where we stand

The short version

We do not accept returns or exchanges for change of mind. We do replace or refund anything that arrives damaged or defective. That is the whole policy, the detail below just spells out how it works.

Change of mindWe’re unable to accept returns or exchanges for change of mind, sizing preference, or personal preference. We encourage you to check our size guide before placing your order.
Damaged or defectiveReplaced or refunded in full, once we have seen photos and confirmed it.
Your windowTwo days from the day your order arrives.
What we needOrder number, a description of the issue, and clear photos.
Who to tellwarriors@befearless.club, or the contact form.
II Damaged or defective

How to claim

Three steps. Send everything at once and we can usually resolve it in a single reply.

01 Write to us within two days Email warriors@befearless.club as soon as you open the parcel. The two days runs from delivery, not from purchase.
02 Send the order number and photos Clear photos of the fault, and the order number from your confirmation email. Sending both at once saves a round trip.
03 We confirm, then replace or refund Once we’ve reviewed your claim and confirmed the item is faulty, we’ll arrange a replacement where stock is available, or a full refund if it isn’t. The choice is yours.
Email us Use the contact form
Before you send it back

What has to be true

01

Unworn

Not trained in, not tried on for more than a fit check.

02

Unwashed

Straight from the parcel. Washing makes a fault difficult to assess.

03

Tags attached

All original tags still on the garment.

Fearless reserves the right to decline a request that does not meet these conditions.

Still unsure

Ask us before you post anything back.

A photo and your order number is usually all we need to sort it.

warriors@befearless.club 011 2901 1223